Customer & Member Engagement

 

 

 


Showing you care, demonstrating value, and communicating that consistently is key to attracting, retaining, and growing your membership, customer or client base.
 
We can help you do that.
 
We work with anyone who wants to create a community from within their customer base, but we specialise in the following areas:



I worked in partnership with Dave and his team to deliver benefits to our audience of 50,000 small business owners for around 2 years. As well as providing us with a hassle-free way of adding additional value and content to our customers, with all the associated benefits that increased customer acquisition and retention brings, over that time they also delivered a healthy ROI of well over 250%. They understood the needs of our audience, and the done for you / with you service meant once set up it took little effort from our part to maintain.

It made sense to use their technology for promotions as it helped keep the customer experience as smooth as possible, and ultimately maximise the engagement with the benefits. There was a steady stream of new benefits and services, and we were able to add in our own tailored offerings as well. There were plans to do more, and add in even more value, and I wish we’d had the time to implement these. Dave and the his team are a pleasure to deal with, and I look forward to working with them again in the future. 


Steve Clarke
Group Marketing & Innovation Manager for Fuel Card Services, until February 2020

Are you running a membership organisation, loving what you do, but feeling the pressure from the constant demand of your time as you do more for members to keep them happy? 
When you do get a spare moment there’s events to fill, renewals to chase, and will you ever get around to that monthly newsletter you wanted to launch (or you did launch but it seems to have lost its frequency!).

• Would you like to be doing more retention work, but find that what little time you do have is focussed on attracting new members?

• Maybe, you're worried about the additional value you’d like to deliver to all your members, but commercially you’re having to focus energy on your patron members and signing new members.
 
• On the subject of commercial pressures, I guess you’re paying Eventbrite, or a similar service, a fee for event bookings. And you’re probably running multiple systems to run your CRM, membership and email marketing.
 
We understand these problems (we have a background in running membership organisations) and we can help ease the burden.
 
We can also open new recurring revenue streams for you at the same as increasing member retention and acquisitions
 
You can get in touch with us here, or to find out a bit more about how we do what we do click here.

You’ve got a healthy membership but your members are expecting more, and you want to deliver on that.
 
You want to engage more with your members, maybe even through an app, but the costs in implementing new software and technologies can be prohibitive, and it’s not your main focus.
 
Maybe you’ve dabbled with member benefits in the past but not been able to get real traction with them.
 
We can work with you to support growth in all these areas, leaving you more time to focus on the specialist needs of your members.
 
You can get in touch with us here, or to find out a bit more about how we do what we do click here.

Now, more than ever, it’s important for accountancy practices to maintain a competitive advantage. But how do you genuinely go about doing that?
 
To us the answer on how to do this is clear; greater integration into your client’s business, adding more value and becoming essential to their success – really differentiating yourself from the competition.
 
Our tried and tested engagement strategies and value add services can help you do more for you clients with minimal impact on your day to day activities or billable time.

You can get in touch with us here, or to find out a bit more about how we do what we do click here.

We work with event organisers to help them add value to both exhibitors and visitors not only at on the day itself, but also in-between events.  
 
We do all this without eating into your margins, and can in fact drive ongoing revenue streams from your visitors whilst simultaneously keeping them engaged with your brand throughout the year.

You can get in touch with us here, or to find out a bit more about how we do what we do click here.
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